If you are using a mail provider other than Create.com, you will want to update your MX Record so that it points to your third party mail service. This article will guide you to where to make those updates, as well as listing common MX Records from a couple of well known mail providers.
The first thing you will need to do is log into cPanel, and there are two options to get there. The first option is to log into your billing account and click on the option that says hosting on the left hand side. The page that loads up will contain your hosting package and a button that says Login to cPanel.
The second option is by entering your domain URL followed by /cpanel or the cPanel port number, and logging in with the correct credentials:
domain.com/cpanel
domain.com:2083
Once you are in cPanel, you will need to scroll to the section of icons titled Domain and click the button that says Zone Editor. This option will allow you to edit MX records for your domain.
The loaded page will show several editing options next to each domain that is hosted in your cPanel. The one that you will click on will be the MANAGE button, which allows you to edit DNS entries to point parts of your DNS to a different server.
The Manage page will show you the entire DNS zone that currently exists for your domain. At the top of the list there will be a blue button that reads ADD RECORD. By clicking this you can add the DNS records from the email provider you will be using to host your email. Make sure delete the current MX record that is shown in the list of DNS records since you will not be hosting email with us.
Below are a couple of examples from popular email hosting companies, Microsoft 365 & G Suites.
Microsoft 365
GSUITE
|
Name |
Time to Live (TTL) |
Record Type |
Priority |
Destination |
|
@ |
3600 |
MX |
1 |
ASPMX.L.GOOGLE.COM |
|
@ |
3600 |
MX |
5 |
ALT1.ASPMX.L.GOOGLE.COM |
|
@ |
3600 |
MX |
5 |
ALT2.ASPMX.L.GOOGLE.COM |
|
@ |
3600 |
MX |
10 |
ALT3.ASPMX.L.GOOGLE.COM |
|
@ |
3600 |
MX |
10 |
ALT4.ASPMX.L.GOOGLE.COM |
**NOTE the @ symbol represent your domain name.